COUNTRY OR DELIVERY REGION	ESTIMATED DELIVERY TIME	SHIPPING COST
Spain (Mainland and Balearic Islands)	24 to 72 business hours*	€3.90 · Free from €40
Portugal	2 to 7 business days	€4.90 · Free from €65
Austria, Belgium, Czech Republic, Luxembourg, Netherlands, Monaco, Denmark, France, Germany, Italy	3 to 5 business days	€13.90 · Free from €130
Poland, Slovakia, Slovenia, Switzerland	3 to 5 business days	€16.90 · Free from €160
Bulgaria, Finland, Ireland, Latvia, Sweden	4 to 7 business days	€30.90 · Free from €200
Bosnia and Herzegovina, Cyprus, Greece, Hungary, Iceland, Kosovo, North Macedonia, Norway	4 to 7 business days	€34.90 · No free shipping

During promotional campaigns such as summer sales, Black Friday and Christmas campaign. Shipping times may be affected by the order volume handled by courier services.

*IMPORTANT: Orders that include samples, whether individual samples or custom sample kits, need between 3 and 5 business days of preparation.

This timeframe applies only to the handmade preparation of the samples. After that, you must add the usual shipping time depending on your country or region.

We prepare your order quickly

We will always try to have your order ready and shipped within the following 24 hours (business day) after payment has been validated.

Our orders ship from Barcelona

We prepare all orders with great care from our warehouse located in Barcelona. We follow the business calendar of this city, so public holidays in Catalonia or Barcelona do not count as business days for us.

Orders that include samples, whether individual samples or customized sample kits, require a special preparation time.

All samples are prepared and filled by hand in our workshop, so this type of order needs between 3 and 5 business days before being shipped.

This timeframe applies only to the artisanal preparation of the samples.

After that, you should add the usual shipping time depending on your country or region.

During high-demand campaigns (such as Christmas or Black Friday), this preparation time may increase slightly due to order volume.

If you choose delivery to a pickup point, the time to collect your order depends on the transport company:

• GLS (pickup points): 7 calendar days.
• InPost (Lockers and Pack Points): 5 days. 

With InPost, you can track your order and receive deadline notifications from the InPost app.

If it is not collected within the deadline, the package automatically returns to our warehouse. Once we receive it, you can choose between two options:

1. Receive your order again

We can resend it. You will only need to pay the shipping costs again (€3.90), even if the original shipping was free.

2. Request a refund

We will refund the cost of the products using the same original payment method. (Shipping costs are not part of the refund.)

Yes. You have 15 calendar days from when you receive your order (or from the purchase date, if it was in store) to return it.

In all cases, the product must keep its original box and packaging and all its components (if it included a gift or sample, those must be returned too).

Cannot be returned: individual samples or sample kits.

From here on, the conditions and process depend on where you bought it. Check your case 👇

We can still process it, but it will be deducted from the refund:

• 20% of the value if it is perfumery.
• 50% of the value if it is cosmetics.

Online orders can only be returned online (not in store).

Product condition
Ideally, it should be unopened and unused. If you’ve already opened or used it, we can still accept it, but a deduction will be applied to the refund: 20% for perfumery and 50% for cosmetics.

How it works, in 3 steps

1. Request the return

Go to our returns portal and follow the steps: all-yours.shipping-portal.com

2. Wait for our confirmation

Our team will review your request (usually in less than 24 hours). If everything is correct, we’ll send you an email confirming it.

3. Take your package to a GLS drop-off point

You’ll receive an email from GLS with a QR code. All you need to do is pack the product securely in its original box and take it to any GLS drop-off point that’s convenient for you. Show the QR code and they’ll take care of the rest.

Cost and refund

• The return has a cost of 10 € (shipping and handling), which is automatically deducted from your refund. If the product comes opened or used, the corresponding deduction is added as well (20% perfumery / 50% cosmetics).

Example: opened cream for 50 € → −10 € handling fee and −50% (15 €) → you receive 15 €.

• You’ll receive your money within 7–10 business days, using the same payment method you used.
• If you bought it on sale or promotion, the refund will be issued as Store Credit (credit for your next purchase), with no expiration date.

In-store purchases can only be returned to the same store where you made them (not online).

• Time frame: 15 days from the purchase date.
• Essential: present the receipt or proof of purchase.
• Condition: only products that are unopened and unused, in their original packaging, are accepted.
• Cost: none; in-store returns are free.
• Refund: it is processed immediately, in store, to the same payment method you used.

We’re very sorry this happened. In this case the return is completely free and we take care of the pickup or resend.

Write to us as soon as possible at hello@allyours.com or via WhatsApp.

We’ll need:

• A photo of the product and its packaging
• Your order number
• A brief description of the issue

We’ll review your case right away and give you a solution.

We don’t process direct exchanges at the moment, but it’s very simple:

1. Request the return through our returns portal
2. Once it’s approved and we’ve received the product, we’ll process your refund
3. Place a new order with the product you want

That way, you get exactly what you’re looking for as soon as possible.

Yes, as long as we haven't prepared or shipped it yet. Write to us as soon as possible at hello@allyours.com or via WhatsApp, and we'll try to stop it.